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ANNOUNCEMENT

For 30 years I have been helping organisations and individuals with their Barcode and Auto ID issues but now I have decided it is time to move on and retire from being the Barcode Man.

I will continue to respond to emails from existing customers about their earlier purchases, their special programming configurations and warranty issues but I regret I cannot help with new purchases or issues nor recommend alternative products or sources.

Lee Allen, The Barcode Man. February 2010

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After Sales Support

These pages contain special support material reserved for the exclusive use of clients of Barcode Man and Altek Instruments. (We are unable to support equipment bought from other vendors)

There is no time limit to our support and advice. We keep good records of all the equipment we supply and the way it was configured. Our records date back over 20 years. If you need help make contact.

How to get help

Please make initial contact by email. We need to know the original purchaser (person or organisation) and the equipment serial number. Please provide as much information as you have. We recognize some issues are easier to deal with by phone. If this is the case a number will be provided in our response email.

Index of Support Solutions

These pages contain information which can change the configuration of your scanner or other equipment. The details are often specific to a particular model number and sometimes provide special customer configurations which are not appropriate for general use. You should not proceed unless you understand the issues or have been advised by our support engineer.

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